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Terms & Conditions

Terms and Conditions of Service – Effective 11/18/2022

Terms and Conditions of Service can be changed or modified at any time without notice

Website:

Dansoilco.com is owned and operated by Dan’s Oil Co., of 291 Palmer Road, Ware, MA 01082. By visiting our website and/or ordering heating oil from us, you acknowledge our Terms of Service and agree to the following:

Pricing:

Prices in our website are subject to change at any time without notice. We do not cap or lock prices for heating oil, we quote you the price for the next delivery in your area. Prices can fluctuate daily or during the day based on the market. After placing the order, if it is canceled, modified, or not delivered for any reason beyond our control, the price per gallon is subject to change when new order is placed.

Delivery:

We offer “CALL for delivery.” This means that you (customer) will monitor your oil usage and we will deliver on a will-call basis. We do not offer Automatic Delivery.

Our minimum delivery is 100 gallons. If we deliver less than 90 gallons due to tank filling up, there will be a $35 “under minimum” fee, or you will be charged for full 100 gallons, whichever is less.

Fill pipes must be easily accessible for delivery. During winter season, driveways and walkways must be properly cleared of snow and sanded. A path should be cleared from snow leading to designated fill pipe. Also, a path is needed (clear of debris and obstacles) to reach the designated fill pipe. On day of delivery any gates leading to the fill pipe should be unlocked and dogs should remain inside or on leash. At driver’s discretion, delivery will not be made if driver assesses that is not safe to make the delivery.

We reserve the right to cancel or reschedule deliveries due to inclement weather, allocations of products, shortages of product, strikes, acts of nature or anything beyond our control.

Oil Storage:

The oil storage tank and any associated piping (including oil lines) belong to you, or the property owner. As such, we neither assume nor accept any responsibility for this equipment or its maintenance. Remediation requirements resulting from spills, leaks, or overfills due to the malfunction of this equipment are the responsibility of the tank owner.

We strongly encourage all oil storage tanks to be equipped with proper overfill protection, including the installation of an oil level vent alarm at your expense. Frozen oil lines, sludge or heating equipment failures remain your responsibility.

We accept no responsibility, and we will not be liable for damages that may result from faulty piping and storage tanks, regardless of cause.

If you have more than one storage tank located anywhere on your property (either in active use or inactive), or if you reside in a multi-family complex where multiple storage tanks are present, it is your responsibility to clearly label your tank or fill pipe to prevent accidental fuel delivery to an incorrect storage tank. We are not to be held liable for deliveries to incorrect tanks when tanks are not appropriately labeled, and we have not been notified or instructed that multiple tanks are located on the property.

No Whistle, No fill:

Fuel oil tank are affixed with a whistle that engages while the tank is being filled. A functioning whistle is a critical component of your fuel oil storage tank system for both safety and efficiency. Located in the vent pipe above the tank, the whistle is designed to sound while the tank is being filled during an oil delivery. As the oil flows inside, the air within the tank must be displaced. The whistle lets you know that the air is flowing out of the vent pipe the way it should, and that oil is pumping to fill the tank. If the driver cannot hear the whistle while pumping the oil, the delivery cannot be made to ensure safety and avoid spillage.

Payments, Fees and Credits:

All payments are due at time of order or time of delivery. We accept cash, money orders, bank checks, major credit cards and debit cards. We do not accept personal checks. We do not bill for services or heating oil delivered.

When ordering a set amount of gallons payment by credit card is collected at time of order. All other forms of payment are collected at or before time of delivery. If no one can be home or at premises at time of delivery, payment must be left at a designated place at premises and advise our office staff location. If the payment is not there, the oil will not be delivered.

If you overpaid for heating oil delivered, the overpaid amount will be refunded to your credit card.

We reserve the right to not service any location with an outstanding balance or for any reason not described herein.

Emergency Deliveries:

All emergency deliveries are taken at the management discretion but are not guaranteed. After hour deliveries are subject to extra fees.

Service:

Dan’s Oil Co. does not offer any service for burners and furnaces. For an extra fee, if mentioned at time of order, we can have our drivers to perform a start-up of your burner if storage tank is out of oil. If start-up (prime) is unsuccessful you will not be charged the fee, and you will need a licensed technician to perform the necessary work to get the burner running.

To better service our customers we can recommend (for free and without any commissions) licensed and insured technicians that serve the area but are not liable for any service performed or pricing charged by outside contractors.

Acceptance of Terms and Conditions of Service:

You accept these terms when placing an online order via our website, or by placing an order via phone or any other form of contact.